The training course will be of interest to a wide range of marketing, PR, communications, sales and operations professionals. It is of special value to marketing managers in firms, businesses, organizations and institutions of all sizes and in all sectors.

To shed light on the concept of customer service and methods developed for better service

Demonstrate modern sales science methods and its relationship with customer service to maintain customers

The concept of the commodity between the assets of the science of sales and quality of service in order to sell better

Be aware of marketing and maintain customers for a larger market

• Selling strategy
• Sales manager and his men, skills and behaviors
• Steps and skills of the sales process and how to polish the delegates
• Sales reports
• Develop a personal selling process and supply strategy
• Dealing with competition, rejection factors and the art of closure
• Negotiation skills and effective dialogue
• Customer service
• Basic and modern concepts in marketing
• Strategic planning and the basis of preparing the marketing plan
• Marketing research and marketing information systems
• Consumer behavior and factors influencing its purchasing decision
• Product and service strategy
• Distribution channels and logistics management
• Communication channels and marketing process
• Advertising, sales promotion and public relations